Why Hermeneus

In ancient Greece, the hermeneus stood between two parties who could not understand each other.

Today that interpreter stands between AI systems and the people they serve. We train and certify the people for that role — and for the other new jobs AI is creating.

In partnership with Aggregate Intellect

Retrain your team for the roles AI creates: escalation specialists who step in when AI can't, and knowledge curators who keep what it knows accurate.

Your AI handles the routine. Your people handle what matters.

Nominate your people View the certifications

Founding cohort: November 16 – December 11, 2026 · Next cohort: January 11 – February 5, 2027 · Live online · 4 weeks, 40 hours

What an escalation specialist does

ITakes over when the AI hands off, with full context, so customers never repeat themselves

IICalms upset customers and repairs trust after an AI mistake

IIIMakes the judgment calls AI isn't allowed to make

IVFeeds every failure back so the AI improves

A proven method

Built with Aggregate Intellect, on the Sherpa-B platform.

Aggregate Intellect has been running cohort-based AI training successfully for years — its Agentic Buildcamp is now in its 15th cohort, backed by a practitioner community of more than 6,000. Our certifications use its proprietary, KnowledgeOps-based methodology, delivered on its Sherpa-B learning platform.

Guided, personalized paths

Work is organized into guided tasks on Sherpa-B, and each learner's next steps adapt to their progress.

An AI coach and human mentors

An always-on AI coach suggests the next step and explains why; experienced mentors review the work.

Practice, then prove it

Learners rehearse against realistic scenarios and finish by demonstrating their skills, not just passing a quiz.

A real cohort

Live check-ins and peer review keep everyone moving together through the four weeks.

For employers

Reskill the team you have for the work AI creates.

AI will fail. Someone has to catch it.

Every AI support deployment hands off edge cases, upset customers and judgment calls. Escalation specialists are the people who handle them well.

Retrain instead of replace.

Your customer-service staff already know your customers and your policies. We add the AI fluency and judgment skills the new role needs.

A credential backed by evidence.

Certification is earned through scored, realistic takeover simulations — not attendance. You see exactly what each person can do.

How it works

Nominate

Choose two people plus a trained substitute to take on the role. No team-wide rollout needed.

Train

They join an open cohort with peers from around ten organizations: 4 weeks, 40 hours, live online, with scenarios across industries.

Assess

Each learner completes scored takeover simulations, a written handoff report and a capstone.

Certify

Graduates earn a verifiable digital micro-credential and return ready to take on the role in your organization.

Certifications

Two roles every AI rollout needs.

Each is a stackable micro-credential: 4 weeks and 40 hours, live online, built backward from the real work of the role, assessed on real skills and issued as a verifiable digital badge.

Certified AI Escalation Specialist

Steps in when AI can't: takes over failed conversations, repairs customer trust, makes the judgment calls and feeds failures back.

Nov 16 – Dec 11, 2026 · Jan 11 – Feb 5, 2027

See the curriculum

Certified AI Knowledge Curator

Keeps the knowledge AI relies on accurate, current and safe: audits it, restructures it, governs it, and fixes the gaps AI exposes.

Nov 16 – Dec 11, 2026

See the curriculum

In development

Help us decide what comes next

These certifications are being designed now. Register interest and tell us how many people you'd train — the courses with the most demand launch first.

AI Output Reviewer

Checks AI-generated content and decisions for accuracy, tone and risk before they reach customers.

AI Agent Supervisor

Oversees a team of AI agents: sets guardrails, monitors their work and handles the exceptions.

Human-AI Workflow Coordinator

Redesigns team processes so work splits sensibly between people and AI.

Sensitive-Moments Specialist

Takes the conversations where people want a human — grief, a frightening diagnosis, fraud, a lost job. Emotional skill first.

Pricing

The same pricing applies to both the Certified AI Escalation Specialist and the Certified AI Knowledge Curator. Every seat includes 40 hours of live online training, scored simulations and the certification assessment.

Employer seat

C$2,995

first person · each additional person 15% off (C$2,545) · plus HST · invoiced to your organization

Reserve seats Pay by card

Limited seats

Founding cohort

C$1,495

about half the standard price · starts November 16, 2026 · help shape the program

Reserve a seat Pay by card

Changing careers on your own?

Individual seats open in February 2027. Join the list and we'll tell you first.

Join the individual waitlist

Delivered with Aggregate Intellect

Aggregate Intellect has spent a decade building AI in production and runs the Agentic Buildcamp, an AI Agent build program now in its 15th cohort, for a community of more than 6,000 practitioners. Hermeneus applies its KnowledgeOps methodology and Sherpa-B platform to the new human roles AI creates.

From Agentic Buildcamp graduates

“With no coding experience and 7 weeks in the bootcamp, I built Social Capital, a production-ready AI relationship platform for DC professionals, from zero to deployed product.”

— Bobbye Jo Green, Washington, DC

“Built solo in six weeks. Zero coding background. Fully working pipeline.”

— David Kavanagh, Dublin, Ireland

“Guided by experts, and a structured process to take an idea from something to tangible.”

— Dana Castro, New York, NY

Reserve seats for your people

Tell us who you'd like to nominate and which certification. We'll reply within two business days with cohort dates and pricing.